BMW 325Ci Convertible Technical Information PDF herunterladen (Seite 28)

your claim in writing and ask for a decision

on the documents you submit, without

attending a hearing. BBB AUTO LINE will

usually render a decision within 40 days

from the time you file your complaint. The

decision is binding on BMW if you decide to

accept it. BMW must comply with the

decision within the time frame specified by

the arbitrator.

Important: You must use BBB AUTO LINE

before asserting in court any rights or

remedies created by the Magnuson Moss

Warranty Act, (“The Act”) 15 U.S.C. Sec.

2301, et seq. You may also be required to

use BBB AUTO LINE before seeking

remedies under your state’s “Lemon Law”. If

you choose to seek redress by pursuing

rights and remedies not created by Title 1 of

Magnuson Moss Warranty Act, prior resort to

the BBB AUTO LINE is not required by any

provision of the Act.

California Residents

1. BMW OF NORTH AMERICA, LLC (“BMW”)

participates in BBB AUTO LINE, a mediation/

arbitration program administered by the

Council of Better Business Bureaus [4200

Wilson Boulevard, Arlington, Virginia 22203]

through local Better Business Bureaus. The

Arbitration Certification Program of the

California Department of Consumer Affairs

has certified BBB AUTO LINE and BMW.

2. If you have a problem arising under a

BMW written warranty, we encourage you to

bring it to our attention. If we are unable to

resolve it, you may file a claim with BBB

AUTO LINE. Claims must be filed with BBB

AUTO LINE within six (6) months after the

expiration of the warranty.

3. To file a claim with BBB AUTO LINE, call

1-800-955-5100. There is no charge for the

call.

4. In order to file a claim with BBB AUTO

LINE, you will have to provide your name and

address, the brand name and vehicle

identification number (VIN) of your vehicle,

and a statement of the nature of your problem

or complaint. You will also be asked to

provide: the approximate date of your acquisi-

tion of the vehicle, the vehicle’s current

mileage, the approximate date and mileage at

the time any problem(s) were first brought to

the attention of BMW or one of our dealers,

and a statement of the relief you are seeking.

5. BBB AUTO LINE staff may try to help

resolve your dispute through mediation. If

mediation is not successful, or if you do not

wish to participate in mediation, claims within

the program’s jurisdiction may be presented

to an arbitrator at an informal hearing. The

arbitrator’s decision should ordinarily be

issued within 40 days from the time your

complaint is filed; there may be a delay of 7

days if you did not first contact BMW about

your problem, or a delay of up to 30 days if

the arbitrator requests an inspection/report by

an impartial technical expert or further

investigation and report by BBB AUTO LINE.

6. You are required to use BBB AUTO LINE

before asserting in court any rights or rem-

edies conferred by California Civil Code

Section 1793.22. You are not required to use

BBB AUTO LINE before pursuing rights and

remedies under any other state or federal law.

“You are also required to use BBB AUTO

LINE before exercising rights or seeking

remedies created by Title I of the Magnuson-

Moss Warranty Act, 15 U.S.C. sec. 2301 et

seq. If you choose to seek redress by pursu-

ing rights and remedies not created by

California Civil Code Section 1793.22 or Title

I of the Magnuson-Moss Warranty Act, resort

to BBB AUTO LINE is not required by those

statutes.”

7. California Civil Code Section 1793.2(d)

requires that, if BMW or its representative is

unable to repair a new motor vehicle to

conform to the vehicle’s applicable express

warranty after a reasonable number of

attempts, BMW may be required to replace or

repurchase the vehicle. California Civil Code

Section 1793.22(b) creates a presumption

that BMW has had a reasonable number of

attempts to conform the vehicle to its appli-

cable express warranties if, within 18 months

from delivery to the buyer or 18,000 miles on

the vehicle’s odometer, whichever occurs first,

one or more of the following occurs:

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