BMW 325Ci Convertible Technical Information PDF herunterladen (Seite 27)

During a specific period (usually the earlier of

12 months or 12,000 miles, though this

period varies by state), some states

require us or our authorized BMW center,

to repair in a reasonable number of attempts,

any defect or condition which substantially

impairs the use, value, or safety of a new

vehicle sold, leased or registered in that

state.

A “reasonable number of attempts” is gener-

ally defined as (i) two or more attempts to

repair the same defect (the number of attempts

may vary by state) or (ii) that the same defect

has caused the vehicle to be out of service by

reason of repair for more than 30 days (this

period may vary by state), except for delays

created by conditions beyond our control.

If we are unable to correct a defect or condition

covered by these statutes in a reasonable

number of attempts, we may be obligated

either to replace the vehicle or reimburse the

owner/lessee in an amount equal to the

purchase price or lease payments paid by the

owner/lessee, less the amount directly

attributable to use of the vehicle by the owner/

lessee.

YOU SHOULD SEND WRITTEN NOTIFICA-

TION DIRECTLY TO BMW OF NORTH

AMERICA OF THE EXISTENCE OF AN

ALLEGED DEFECT. SEND WRITTEN

COMMUNICATION TO THE NATIONAL

CUSTOMER RELATIONS DEPARTMENT

ADDRESS LISTED BELOW.

BMW OF NORTH AMERICA

CUSTOMER RELATIONS DEPARTMENT

P.O. BOX 1227

WESTWOOD, NEW JERSEY 07675-1227

Telephone: 1-800-831-1117

Customer Assistance -

Notification

23

BBB Auto Line

If your concern is still not resolved to your

satisfaction, BMW offers additional assistance

through BBB AUTO LINE in ARKANSAS,

CALIFORNIA, IDAHO, IOWA, GEORGIA,

MINNESOTA and PENNSYLVANIA. BBB

AUTO LINE is a dispute resolution program

administered by the Council of Better Business

Bureaus. BBB AUTO LINE resolves disputes

through mediation or arbitration. Mediation is

an informal proceeding whereby a neutral

third party (mediator) helps the parties to

find an acceptable resolution. Arbitration is

also an informal proceeding in which an

impartial third party renders a decision after

a hearing at which both parties have an

opportunity to be heard. You can select

mediation or arbitration or both.

The program is free of charge to you, the

consumer but there are some minimum

requirements for participation in the program.

Please contact BBB AUTO LINE at the address

or phone number listed below for more details:

BBB AUTO LINE

4200 Wilson Boulevard, Suite 800

Arlington, VA 22203

1 (800) 955-5100

If you wish to use the program and you qualify

for participation, you will be required to provide

the following information:

➣ Your name and address

➣ The vehicle identification number (VIN)

➣ The make, model and year of your vehicle

➣ A description of the problem with your

vehicle.

BBB AUTO LINE will also ask you for other

information that may help resolve your

concerns, such as the purchase price of your

vehicle, any mileage at the time of purchase,

the current mileage, and copies of repair

orders.

BBB AUTO LINE will notify you when your

claim has been filed. If you decide to arbitrate

you may attend the hearing in person or by

telephone. You may bring witnesses and give

supporting evidence. You may also submit

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