BMW 325Ci Convertible Technical Information PDF herunterladen (Seite 26)

Your satisfaction with our product and the

services provided by authorized BMW centers

is of great importance to us. We take pride in

our product, as does the BMW center who

services it. If you should ever have a question

regarding your BMW center’s service or your

BMW's performance, we recommend that you

contact your authorized BMW center. Should

you travel to an unfamiliar area, the BMW

center directory provided at the time of delivery

will help you locate the nearest authorized

BMW center. The centers listed are equipped

to help you with all matters related to your

BMW vehicle.

When contacting an authorized BMW center,

we suggest that depending upon the nature of

your contact, you discuss it with either the

Sales, Service, or Parts Manager.

As all matters are resolved at the BMW center

level, it is important that they be given the

opportunity to provide a solution. Should you

feel that you were not provided with the proper

response, we urge you to contact the General

Manager or BMW Center Operator.

Despite the best intentions of all parties, a

misunderstanding may occur between you

and your BMW center. Should this occur and

you require further assistance, you may wish

to contact the BMW NA Customer Relations

Department at 1- 800-831-1117 or through our

website at www.bmwusa.com. When contact-

ing us, we ask that you provide the following

information:

1. Your name, address and telephone number.

2. Vehicle Identification Number (last seven

digits).

3. Vehicle’s delivery date.

4. Vehicle mileage.

5. Selling BMW center’s name.

6. Servicing BMW center’s name.

7. Description of the problem.

A BMW NA Customer Relations Representa-

tive will carefully review all the facts involved

and let you know what further action will be

taken in conjunction with your BMW center.

Please remember: the first step in resolving a

complaint is to contact the authorized BMW

center that performed the work on your vehicle.

They have the necessary equipment and the

personnel to achieve this goal.

We are confident that every effort will be made

to ensure your satisfaction.

Customer Assistance

Information

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