BMW 525i Sedan Technical Information PDF herunterladen (Seite 29)

Customer Assistance –

Notification

During a specific period (the earlier of 12

months or 12,000 miles, though this period

varies by state), some states require us or

our authorized BMW center, to repair in a

reasonable number of attempts, any defect

or condition which substantially impairs the

use, value, or safety of a new vehicle sold,

leased or registered in that state.

A “reasonable number of attempts” is gener-

ally defined as (i) four or more attempts to

repair the same defect (the number of

attempts vary by state) or (ii) the vehicle is

out of service by reason of one or more

repair(s) for more than a cumulative total of

30 days (this period varies by state), except

for delays created by conditions beyond our

control.

If we are unable to correct a defect or condi-

tion covered by these statutes in a reason-

able number of attempts, we may be

obligated either to replace the vehicle or

reimburse the owner/lessee in an amount

equal to the purchase price or lease

payments paid by the owner/lessee, less the

amount directly attributable to use of the

vehicle by the owner/lessee.

YOU SHOULD SEND WRITTEN NOTIFICA-

TION DIRECTLY TO BMW OF NORTH

AMERICA OF THE EXISTENCE OF AN

ALLEGED DEFECT. SEND WRITTEN

COMMUNICATION TO THE CUSTOMER

RELATIONS AND SERVICES DEPART-

MENT ADDRESS LISTED BELOW.

BMW OF NORTH AMERICA, LLC

CUSTOMER RELATIONS AND SERVICES

DEPARTMENT

P.O. BOX 1227

WESTWOOD, NEW JERSEY 07675-1227

Telephone: 1-800-831-1117

BBB Auto Line

If your concern is still not resolved to your

satisfaction, BMW offers additional assis-

tance through BBB AUTO LINE in

ARKANSAS, CALIFORNIA, IDAHO, IOWA,

GEORGIA, MINNESOTA and PENNSYLVA-

NIA. BBB AUTO LINE is a dispute resolution

program administered by the Council of

Better Business Bureaus. BBB AUTO LINE

resolves disputes through mediation or

arbitration. Mediation is an informal

proceeding whereby a neutral third party

(mediator) helps the parties to find an

acceptable resolution. Arbitration is also an

informal proceeding in which an impartial

third party renders a decision after a hearing

at which both parties have an opportunity to

be heard. You can select mediation or

arbitration or both.

The program is free of charge to you, the

consumer but there are some minimum

requirements for participation in the

program. Please contact BBB AUTO LINE at

the address or phone number listed below

for more details:

BBB AUTO LINE

4200 Wilson Boulevard, Suite 800

Arlington, VA 22203

1 (800) 955-5100

If you wish to use the program and you

qualify for participation, you will be required

to provide the following information:

 Your name and address

 The vehicle identification number (VIN)

 The make, model and year of your vehicle

 A description of the problem with your

vehicle.

BBB AUTO LINE will also ask you for other

information that may help resolve your

concerns, such as the purchase price of your

vehicle, any mileage at the time of purchase,

the current mileage, and copies of repair

orders.

BBB AUTO LINE will notify you when your

claim has been filed. If you decide to

arbitrate you may attend the hearing in

person or by telephone. You may bring

witnesses and give supporting evidence.

You may also submit your claim in writing

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