BMW 525i Sedan Technical Information PDF herunterladen (Seite 30)

and ask for a decision on the documents you

submit, without attending a hearing. BBB

AUTO LINE will usually render a decision

within 40 days from the time you file your

complaint. The decision is binding on BMW

if you decide to accept it. BMW must

comply with the decision within the time

frame specified by the arbitrator.

Important: You must use BBB AUTO LINE

before asserting in court any rights or

remedies created by the Magnuson Moss

Warranty Act, (“The Act”) 15 U.S.C. Sec.

2301, et seq. You may also be required to

use BBB AUTO LINE before seeking

remedies under your state’s “Lemon Law”.

If you choose to seek redress by pursuing

rights and remedies not created by Title 1 of

Magnuson Moss Warranty Act, prior resort to

the BBB AUTO LINE is not required by any

provision of the Act.

California Residents

1. BMW OF NORTH AMERICA, LLC

(“BMW”) participates in BBB AUTO LINE, a

mediation/arbitration program administered

by the Council of Better Business Bureaus

[4200 Wilson Boulevard, Arlington, Virginia

22203] through local Better Business

Bureaus. The Arbitration Certification

Program of the California Department of

Consumer Affairs has certified BBB AUTO

LINE and BMW.

2. If you have a problem arising under a

BMW written warranty, we encourage you to

bring it to our attention. If we are unable to

resolve it, you may file a claim with BBB

AUTO LINE. Claims must be filed with BBB

AUTO LINE within six (6) months after the

expiration of the warranty.

3. To file a claim with BBB AUTO LINE, call

1-800-955-5100. There is no charge for the

call.

4. In order to file a claim with BBB AUTO

LINE, you will have to provide your name and

address, the brand name and vehicle identifi-

cation number (VIN) of your vehicle, and a

statement of the nature of your problem or

complaint. You will also be asked to provide:

the approximate date of your acquisition of

the vehicle, the vehicle’s current mileage, the

approximate date and mileage at the time

any problem(s) were first brought to the

attention of BMW or one of our dealers, and

a statement of the relief you are seeking.

5. BBB AUTO LINE staff may try to help

resolve your dispute through mediation. If

mediation is not successful, or if you do not

wish to participate in mediation, claims

within the program’s jurisdiction may be

presented to an arbitrator at an informal

hearing. The arbitrator’s decision should

ordinarily be issued within 40 days from the

time your complaint is filed; there may be a

delay of 7 days if you did not first contact

BMW about your problem, or a delay of up to

30 days if the arbitrator requests an inspec-

tion/report by an impartial technical expert or

further investigation and report by BBB

AUTO LINE.

6. You are required to use BBB AUTO LINE

before asserting in court any rights or

remedies conferred by California Civil Code

Section 1793.22. You are not required to

use BBB AUTO LINE before pursuing rights

and remedies under any other state or

federal law. “You are also required to use

BBB AUTO LINE before exercising rights or

seeking remedies created by Title I of the

Magnuson-Moss Warranty Act, 15 U.S.C.

sec. 2301

et seq.

If you choose to seek

redress by pursuing rights and remedies not

created by California Civil Code Section

1793.22 or Title I of the Magnuson-Moss

Warranty Act, resort to BBB AUTO LINE is

not required by those statutes.”

7. California Civil Code Section 1793.2(d)

requires that, if BMW or its representative is

unable to repair a new motor vehicle to

conform to the vehicle’s applicable express

warranty after a reasonable number of

attempts, BMW may be required to replace

or repurchase the vehicle. California Civil

Code Section 1793.22(b) creates a

presumption that BMW has had a reasonable

number of attempts to conform the vehicle

to its applicable express warranties if, within

18 months from delivery to the buyer or

18,000 miles on the vehicle’s odometer,

whichever occurs first,

one or more of the

following occurs:

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