BMW 525i Sedan Technical Information PDF herunterladen (Seite 28)

Customer Assistance

Information

Your satisfaction with our product and the

services provided by authorized BMW

centers is of great importance to us. We

take pride in our product, as does the BMW

center who services it. If you should ever

have a question regarding your BMW

center’s service or your BMW's performance,

we recommend that you contact your

authorized BMW center. Should you travel to

an unfamiliar area, the BMW center directory

provided at the time of delivery will help you

locate the nearest authorized BMW center.

The centers listed are equipped to help you

with matters related to your BMW vehicle.

When contacting an authorized BMW center,

we suggest that depending upon the nature

of your contact, you discuss it with either the

Sales, Service, or Parts Manager.

As all matters are resolved at the BMW

center level, it is important that they be given

the opportunity to provide a solution. Should

you feel that you were not provided with the

proper response, we urge you to contact the

General Manager or BMW Center Operator.

Despite the best intentions of all parties, a

misunderstanding may occur between you

and your BMW center. Should this occur

and you require further assistance, you may

wish to contact the BMW NA Customer

Relations Department at 1- 800-831-1117 or

through our website @ www.bmwusa.com.

When contacting us, we ask that you provide

the following information:

1. Your name, address and telephone

number.

2. Vehicle Identification Number (last seven

digits).

3. Vehicle’s delivery date.

4. Vehicle mileage.

5. Selling BMW center’s name.

6. Servicing BMW center’s name.

7. Description of the problem.

A BMW NA Customer Relations

Representative will carefully review all the

facts involved and let you know what further

action will be taken in conjunction with your

BMW center. Please remember: the first

step in resolving a complaint is to contact

the authorized BMW center that performed

the work on your vehicle. They have the

necessary equipment and the personnel to

achieve this goal.

We are confident that every effort will be

made to ensure your satisfaction.

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