BMW X5 xDrive35d Technical Information PDF herunterladen (Seite 27)

California Residents

1. BMW OF NORTH AMERICA, LLC (BMW NA)

participates in BBB AUTO LINE, a mediation/

arbitration program administered by the

Council of Better Business Bureaus [4200

Wilson Boulevard, Arlington, Virginia 22203]

through local Better Business Bureaus. The

Arbitration Certification Program of the

California Department of Consumer Affairs

has certified BBB AUTO LINE and BMW NA.

2. If you have a problem arising under a

BMW NA written warranty, we encourage you

to bring it to our attention. If we are unable to

resolve it, you may file a claim with BBB

AUTO LINE. Claims must be filed with BBB

AUTO LINE within six (6) months after the

expiration of the warranty.

3. To file a claim with BBB AUTO LINE, call

1 800 955-5100. There is no charge for the

call.

4. In order to file a claim with BBB AUTO LINE,

you will have to provide your name and

address, the brand name and Vehicle

Identification Number (VIN) of your vehicle,

and a statement of the nature of your

problem or complaint. You will also be asked

to provide: the approximate date of your

acquisition of the vehicle, the vehicle’s

current mileage, the approximate date and

mileage at the time any problem(s) were first

brought to the attention of BMW NA or one of

our dealers, and a statement of the relief you

are seeking.

5. BBB AUTO LINE staff may try to help resolve

your dispute through mediation. If mediation

is not successful, or if you do not wish to

participate in mediation, claims within the

program’s jurisdiction may be presented to

an arbitrator at an informal hearing. The

arbitrator’s decision should ordinarily be

issued within 40 days from the time your

complaint is filed; there may be a delay of

7 days if you did not first contact BMW NA

about your problem, or a delay of up to

30 days if the arbitrator requests an

inspection/report by an impartial technical

expert or further investigation and report by

BBB AUTO LINE.

6. You are required to use BBB AUTO LINE

before asserting in court any rights or

remedies conferred by California Civil Code

Section 1793.22. You are not required to use

BBB AUTO LINE before pursuing rights and

remedies under any other state or federal law.

“You are also required to use BBB AUTO

LINE before exercising rights or seeking

remedies created by Title I of the Magnuson-

Moss Warranty Act, 15 U.S.C. sec. 2301 et

seq. If you choose to seek redress by

pursuing rights and remedies not created by

California Civil Code Section 1793.22 or Title

I of the Magnuson-Moss Warranty Act, resort

to BBB AUTO LINE is not required by those

statutes.”

7. California Civil Code Section 1793.2(d)

requires that, if BMW NA or its representative

is unable to repair a new motor vehicle to

conform to the vehicle’s applicable express

warranty after a reasonable number of

attempts, BMW NA may be required to

replace or repurchase the vehicle. California

Civil Code Section 1793.22(b) creates a

presumption that BMW NA has had a

reasonable number of attempts to conform

the vehicle to its applicable express

warranties if, within 18 months from delivery

to the buyer or 18,000 miles on the vehicle’s

odometer, whichever occurs first, one or

more of the following occurs:

• The same nonconformity [a failure to

conform to the written warranty that

substantially impairs the use, value or safety

of the vehicle] results in a condition that is

likely to cause death or serious bodily injury

if the vehicle is driven AND the

nonconformity has been subject to repair

two or more times by BMW NA or its agents

AND the buyer or lessee has directly

notified BMW NA of the need for the repair

of the nonconformity; OR

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