BMW X5 xDrive35d Technical Information PDF herunterladen (Seite 25)

Always contact BMW Roadside Assistance for

trip interruption benefits. They will assist in

making all the necessary arrangements.

Car Rental Discounts

Discounts are available from Hertz and

Enterprise car rental companies. Benefits may

vary with each company and location, and are

subject to change without notice.

Simply display your Roadside Assistance card

(showing the applicable Plan number) during

reservation and at the time of rental to secure

your discount.

Exclusions

Specifically excluded from coverage are:

䉯 Fines, taxes, or impound towing fees caused

by a violation of local or state law.

䉯 Expenses related to extreme adverse weather

conditions, including, but not limited to, floods,

hurricanes and tornadoes (removal from water,

snow, ice, etc.).

䉯 Expenses for the removal of snow tires, and

mounting or removal of snow chains.

Customer Assistance Information

Your satisfaction with our product and the

services provided by authorized BMW SAV

centers is of great importance to us. We take

pride in our product, as does the BMW SAV

center who services it. If you should ever have a

question regarding your BMW SAV center’s

service or your BMW’s performance, we

recommend that you contact your authorized

BMW SAV center.

When contacting an authorized BMW SAV

center, we suggest that depending upon the

nature of your contact, you discuss it with either

the Sales, Service, or Parts Manager.

As all matters are resolved at the BMW SAV

center level, it is important that they be given the

opportunity to provide a solution. Should you feel

that you were not provided with the proper

response, we urge you to contact the General

Manager or BMW Center Operator.

Despite the best intentions of all parties, a

misunderstanding may occur between you and

your BMW SAV center. Should this occur and you

require further assistance, please contact the

BMW NA Customer Relations and Services

Department at:

Telephone: 1 800 831-1117

Email: [email protected]

Website: www.bmwusa.com

When contacting us, we ask that you provide the

following information:

䉯 Your name, address and telephone number

䉯 Vehicle Identification Number (last seven

digits)

䉯 Vehicle delivery date

䉯 Vehicle mileage

䉯 Selling BMW SAV center’s name

䉯 Servicing BMW SAV center’s name

䉯 Description of the problem

A BMW NA Customer Relations and Services

Representative will carefully review all the facts

involved and let you know what further action will

be taken in conjunction with your BMW SAV

center. Please remember: the first step in

resolving a complaint is to contact the authorized

BMW SAV center that performed the work on

your vehicle. They have the necessary equipment

and the personnel to achieve this goal.

We are confident that every effort will be made to

ensure your satisfaction.

Customer Assistance – Notification

During a specific period (the earlier of 12 months

or 12,000 miles, though this period varies by

state), some states require us or our authorized

BMW SAV center, to repair in a reasonable

number of attempts, any defect or condition

which substantially impairs the use, value, or

safety of a new vehicle sold, leased or registered

in that state.

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