BMW 530 xi Bedienungshandbuch PDF herunterladen (Seite 29)

from the time you file your complaint. The deci-

sion is binding on BMW if you decide to accept it.

BMW must comply with the decision within the

time frame specified by the arbitrator.

Important: You must use BBB AUTO LINE

before asserting in court any rights or remedies

created by the Magnuson Moss Warranty Act,

(“The Act”) 15 U.S.C. Sec. 2301, et seq. You may

also be required to use BBB AUTO LINE before

seeking remedies under your state’s “Lemon

Law”. If you choose to seek redress by pursuing

rights and remedies not created by Title 1 of

Magnuson Moss Warranty Act, prior resort to the

BBB AUTO LINE is not required by any provision

of the Act.

California Residents

1. BMW OF NORTH AMERICA, LLC (“BMW”)

participates in BBB AUTO LINE, a mediation/

arbitration program administered by the

Council of Better Business Bureaus [4200

Wilson Boulevard, Arlington, Virginia 22203]

through local Better Business Bureaus. The

Arbitration Certification Program of the Cali-

fornia Department of Consumer Affairs has

certified BBB AUTO LINE and BMW.

2. If you have a problem arising under a BMW

written warranty, we encourage you to bring it

to our attention. If we are unable to resolve it,

you may file a claim with BBB AUTO LINE.

Claims must be filed with BBB AUTO LINE

within six (6) months after the expiration of

the warranty.

3. To file a claim with BBB AUTO LINE, call

1 800 955-5100. There is no charge for the

call.

4. In order to file a claim with BBB AUTO LINE,

you will have to provide your name and

address, the brand name and vehicle identifi-

cation number (VIN) of your vehicle, and a

statement of the nature of your problem or

complaint. You will also be asked to provide:

the approximate date of your acquisition of

the vehicle, the vehicles current mileage, the

approximate date and mileage at the time any

problem(s) were first brought to the attention

of BMW or one of our dealers, and a state-

ment of the relief you are seeking.

5. BBB AUTO LINE staff may try to help resolve

your dispute through mediation. If mediation

is not successful, or if you do not wish to par-

ticipate in mediation, claims within the pro-

grams jurisdiction may be presented to an

arbitrator at an informal hearing. The arbitra-

tors decision should ordinarily be issued

within 40 days from the time your complaint

is filed; there may be a delay of 7 days if you

did not first contact BMW about your prob-

lem, or a delay of up to 30 days if the arbitra-

tor requests an inspection/report by an

impartial technical expert or further investiga-

tion and report by BBB AUTO LINE.

6. You are required to use BBB AUTO LINE

before asserting in court any rights or reme-

dies conferred by California Civil Code Sec-

tion 1793.22. You are not required to use

BBB AUTO LINE before pursuing rights and

remedies under any other state or federal law.

“You are also required to use BBB AUTO

LINE before exercising rights or seeking rem-

edies created by Title I of the Magnuson-

Moss Warranty Act, 15 U.S.C. sec. 2301 et

seq. If you choose to seek redress by pursu-

ing rights and remedies not created by Cali-

fornia Civil Code Section 1793.22 or Title I of

the Magnuson-Moss Warranty Act, resort to

BBB AUTO LINE is not required by those

statutes.”

7. California Civil Code Section 1793.2(d)

requires that, if BMW or its representative is

unable to repair a new motor vehicle to con-

form to the vehicles applicable express war-

ranty after a reasonable number of attempts,

BMW may be required to replace or repur-

chase the vehicle. California Civil Code Sec-

tion 1793.22(b) creates a presumption that

BMW has had a reasonable number of

attempts to conform the vehicle to its appli-

cable express warranties if, within 18 months

from delivery to the buyer or 18,000 miles on

the vehicles odometer, whichever occurs

first, one or more of the following occurs:

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