BMW 530 xi Bedienungshandbuch PDF herunterladen (Seite 27)

Customer Assistance Information

Your satisfaction with our product and the ser-

vices provided by authorized BMW centers is of

great importance to us. We take pride in our

product, as does the BMW center who services

it. If you should ever have a question regarding

your BMW centers service or your BMW’s perfor-

mance, we recommend that you contact your

authorized BMW center. Should you travel to an

unfamiliar area, the BMW center directory pro-

vided at the time of delivery will help you locate

the nearest authorized BMW center. The centers

listed are equipped to help you with matters

related to your BMW vehicle.

When contacting an authorized BMW center, we

suggest that depending upon the nature of your

contact, you discuss it with either the Sales, Ser-

vice, or Parts Manager.

As all matters are resolved at the BMW center

level, it is important that they be given the oppor-

tunity to provide a solution. Should you feel that

you were not provided with the proper response,

we urge you to contact the General Manager or

BMW Center Operator.

Despite the best intentions of all parties, a mis-

understanding may occur between you and your

BMW center. Should this occur and you require

further assistance, please contact the BMW NA

Customer Relations Department at

1 800 831-1117 or through our website @

www.bmwusa.com. When contacting us, we ask

that you provide the following information:

1. Your name, address and telephone number.

2. Vehicle Identification Number (last seven

digits).

3. Vehicles delivery date.

4. Vehicle mileage.

5. Selling BMW center’s name.

6. Servicing BMW center’s name.

7. Description of the problem.

A BMW NA Customer Relations Representative

will carefully review all the facts involved and let

you know what further action will be taken in con-

junction with your BMW center. Please remem-

ber: the first step in resolving a complaint is to

contact the authorized BMW center that per-

formed the work on your vehicle. They have the

necessary equipment and the personnel to

achieve this goal.

We are confident that every effort will be made to

ensure your satisfaction.

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