BMW 320i Sedan Technical Information PDF herunterladen (Seite 24)

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3. To file a claim with BBB AUTO LINE, call

1 800 955-5100. There is no charge for the

call.

4. In order to file a claim with BBB AUTO LINE,

you will have to provide your name and

address, the brand name and Vehicle

Identification Number (VIN) of your vehicle,

and a statement of the nature of your

problem or complaint. You will also be asked

to provide: the approximate date of your

acquisition of the vehicle, the vehicle’s

current mileage, the approximate date and

mileage at the time any problem(s) were first

brought to the attention of BMW NA or one of

our dealers, and a statement of the relief you

are seeking. There is no charge to the

customer in bringing this claim.

BBB AUTO LINE staff may try to help resolve

your dispute through mediation. If mediation is

not successful, or if you do not wish to

participate in mediation, claims within the

program’s jurisdiction may be presented to an

arbitrator at an informal hearing. The

arbitrator’s decision should ordinarily be

issued within 40 days from the time your

complaint is filed; there may be a delay of

7 days if you did not first contact BMW NA

about your problem, or a delay of up to 30 days

if the arbitrator requests an inspection/report

by an impartial technical expert or further

investigation and report by BBB AUTO LINE.

You are required to use BBB AUTO LINE

before asserting in court any rights or remedies

conferred by California Civil Code Section

1793.22. You are not required to use BBB

AUTO LINE before pursuing rights and

remedies under any other state or federal law.

You are also required to use BBB AUTO LINE

before exercising rights or seeking remedies

created by Title I of the Magnuson-Moss

Warranty Act, 15 U.S.C. sec. 2301 et seq. If

you choose to seek redress by pursuing rights

and remedies not created by California Civil

Code Section 1793.22 or Title I of the

Magnuson-Moss Warranty Act, resort to BBB

AUTO LINE is not required by those statutes.

7. California Civil Code Section 1793.2(d)

requires that, if BMW NA or its representative

is unable to repair a new motor vehicle to

conform to the vehicle’s applicable express

warranty after a reasonable number of

attempts, BMW NA may be required to

replace or repurchase the vehicle. California

Civil Code Section 1793.22(b) creates a

presumption that BMW NA has had a

reasonable number of attempts to conform

the vehicle to its applicable express

warranties if, within 18 months from delivery

to the buyer or 18,000 miles on the vehicle’s

odometer, whichever occurs first, one or

more of the following occurs:

• The same nonconformity [a failure to

conform to the written warranty that

substantially impairs the use, value or safety

of the vehicle] results in a condition that is

likely to cause death or serious bodily injury

if the vehicle is driven AND the

nonconformity has been subject to repair

two or more times by BMW NA or its agents

AND the buyer or lessee has directly

notified BMW NA of the need for the repair

of the nonconformity; OR

• The same nonconformity has been subject

to repair 4 or more times by BMW NA or its

agents AND the buyer has notified BMW NA

of the need for the repair of the

nonconformity; OR

• The vehicle is out of service by reason of

repair of nonconformities by BMW NA or its

agents for a cumulative total of more than

30 calendar days after delivery of the vehicle

to the buyer.

NOTICE TO BMW NA AS REQUIRED ABOVE

SHALL BE SENT TO THE FOLLOWING

ADDRESS:

BMW of North America, LLC

Customer Relations and Services Department

P.O. Box 1227

Westwood, NJ 07675-1227

1 800 831-1117

customerr[email protected]

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