BMW AG/ICOM Installationsanleitung PDF herunterladen (Seite 24)

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Documentation OSS of 25

4 Frequently Asked Questions

• I have an error during the installation or operation of ISTA, ISTA/P, or KSD2. How do I

contact support?

NEW

• Use the “Contact Technical Support” link found in the OSS section of the website to

submit a support request. A support representative will contact you via telephone to

resolve the error.

• The “Contact Webmaster” link and tech@bmwna.com email address are for

subscription/payment questions, enabling code requests, and general information

requests only. OSS technical support questions are required to be sent to OSS

technical support. Failure to do so will delay the treatment of your support request.

• Will my programming session end if my subscription expires?

Once you begin a programming session it will not automatically end if your subscription time

elapses.

• ISTA/P is requesting an activation code or part number during programming

• Send an email to tech@bmwna.com with the following information:

 Name

 Email address

 VIN number

 A description of the work performed

• How do I remove the ISTA Client?

To remove the ISTA client, it is necessary to use the ISTA uninstall application:

• Start --> Programs --> ISTA --> Uninstall ISTA

Please note that running the ISTA uninstall wizard from the Control Panel (Add or Remove

Programs) does not completely remove ISTA!

• Why has my ICOM been frozen for several minutes?

• Firmware update in progress. Identifiable by the red light on the ICOM.

• KSD2 is not working in Windows Vista

Problem caused by Internet Explorer 7:

• Internet Options

• Advanced

• Uncheck the "Check for server certificate revocation" checkbox

• Restart

• ISTA/P will not update to the latest software version

• Navigate to the folder: C:\WINDOWS\system32\drivers\etc

• Open the hosts file using notepad

• Delete the line: 160.46.247.210 oss.bmw.de

• Save changes and close

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BMW AG/ICOM Installationsanleitung Seite 24