BMW X5 Technical Information PDF herunterladen (Seite 24)

Your satisfaction with our product and the ser-

vices provided by authorized BMW SAV centers

is of great importance to us. We take pride in

our product, as does the authorized BMW SAV

center who services it. If you should ever have a

question regarding your authorized BMW SAV

center’s service or your BMW's performance,

we recommend that you contact your autho-

rized BMW SAV center. Should you travel to an

unfamiliar area, the BMW center directory pro-

vided at the time of delivery will help you locate

the nearest authorized BMW SAV center. The

centers listed are equipped to help you with vir-

tually all BMW related matters.

When contacting an authorized BMW SAV cen-

ter, we suggest that depending upon the nature

of your contact, you discuss it with either the

Sales, Service, or Parts Manager.

As all matters are resolved at the authorized

BMW SAV center level, it is important that they

be given the opportunity to provide a solution.

Should you feel that you were not provided with

the proper response, we urge you to contact

the General Manager or BMW center operator.

Despite the best intentions of all parties, a mis-

understanding may occur between you and your

authorized BMW SAV center. Should this occur

and you require further assistance, you may wish

to contact the BMW NA Customer Relations

Department at 1- 800-831-1117. When call-

ing, we ask that you provide the following infor-

mation:

1. Your name, address and telephone number.

2. SAV Identification Number (last seven digits).

3. SAV’s delivery date.

4. SAV’s mileage.

5. Selling BMW SAV center’s name.

6. Servicing BMW SAV center’s name.

7. Description of the problem.

A BMW NA Customer Relations Representative

will carefully review all the facts involved and let

you know what further action will be taken in

conjunction with your authorized BMW SAV

center. Please remember: the first step in re-

solving a complaint is to contact the authorized

BMW SAV center that performed the work on

your vehicle. They have the necessary equip-

ment and the personnel to achieve this goal.

We are confident that every effort will be made

to ensure your satisfaction.

Customer Assistance Information

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