Bmw X5 4.8i SAV 2007 Bedienungsanleitung PDF herunterladen (Seite 28)

BBB Auto Line

If your concern is still not resolved to your satis-

faction, BMW offers additional assistance

through BBB AUTO LINE in ARKANSAS, CALI-

FORNIA, GEORGIA, IDAHO, IOWA, KENTUCKY,

MARYLAND, MASSACHUSETTS, MINNESOTA,

PENNSYLVANIA, OHIO, and VIRGINIA. BBB

AUTO LINE is a dispute resolution program

administered by the Council of Better Business

Bureaus. BBB AUTO LINE resolves disputes

through mediation or arbitration. Mediation is an

informal proceeding whereby a neutral third party

(mediator) helps the parties to find an acceptable

resolution. Arbitration is also an informal pro-

ceeding in which an impartial third party renders

a decision after a hearing at which both parties

have an opportunity to be heard. You can select

mediation or arbitration or both.

The program is free of charge to you, the con-

sumer but there are some minimum require-

ments for participation in the program. Please

contact BBB AUTO LINE at the address or phone

number listed below for more details:

BBB AUTO LINE

4200 Wilson Boulevard, Suite 800

Arlington, VA 22203

1 800 955-5100

If you wish to use the program and you qualify for

participation, you will be required to provide the

following information:

䉯 Your name and address

䉯 The vehicle identification number (VIN)

䉯 The make, model and year of your vehicle

䉯 A description of the problem with your vehicle.

BBB AUTO LINE will also ask you for other infor-

mation that may help resolve your concerns,

such as the purchase price of your vehicle, any

mileage at the time of purchase, the current mile-

age, and copies of repair orders.

BBB AUTO LINE will notify you when your claim

has been filed. If you decide to arbitrate you may

attend the hearing in person or by telephone. You

may bring witnesses and give supporting evi-

dence. You may also submit your claim in writing

and ask for a decision on the documents you

submit, without attending a hearing. BBB AUTO

LINE will usually render a decision within 40 days

from the time you file your complaint. The deci-

sion is binding on BMW if you decide to accept it.

BMW must comply with the decision within the

time frame specified by the arbitrator.

Important: You must use BBB AUTO LINE

before asserting in court any rights or remedies

created by the Magnuson Moss Warranty Act,

(“The Act”) 15 U.S.C. Sec. 2301, et seq. You may

also be required to use BBB AUTO LINE before

seeking remedies under your state’s “Lemon

Law”. If you choose to seek redress by pursuing

rights and remedies not created by Title 1 of

Magnuson Moss Warranty Act, prior resort to the

BBB AUTO LINE is not required by any provision

of the Act.

California Residents

1. BMW OF NORTH AMERICA, LLC (“BMW”)

participates in BBB AUTO LINE, a mediation/

arbitration program administered by the

Council of Better Business Bureaus [4200

Wilson Boulevard, Arlington, Virginia 22203]

through local Better Business Bureaus. The

Arbitration Certification Program of the Cali-

fornia Department of Consumer Affairs has

certified BBB AUTO LINE and BMW.

2. If you have a problem arising under a BMW

written warranty, we encourage you to bring it

to our attention. If we are unable to resolve it,

you may file a claim with BBB AUTO LINE.

Claims must be filed with BBB AUTO LINE

within six (6) months after the expiration of

the warranty.

To file a claim with BBB AUTO LINE, call

1 800 955-5100. There is no charge for the call.

4. In order to file a claim with BBB AUTO LINE,

you will have to provide your name and

address, the brand name and vehicle identifi-

cation number (VIN) of your vehicle, and a

statement of the nature of your problem or

complaint. You will also be asked to provide:

the approximate date of your acquisition of

the vehicle, the vehicle’s current mileage, the

approximate date and mileage at the time any

problem(s) were first brought to the attention

of BMW or one of our dealers, and a state-

ment of the relief you are seeking.

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