BMW X3 Technical Information PDF herunterladen (Seite 25)

Customer Assistance Information

Your satisfaction with our product and the ser-

vices provided by authorized BMW SAV centers

is of great importance to us. We take pride in our

product, as does the BMW SAV center who ser-

vices it. If you should ever have a question

regarding your BMW SAV center’s service or

your BMW’s performance, we recommend that

you contact your authorized BMW SAV center.

Should you travel to an unfamiliar area, the BMW

center directory provided at the time of delivery

will help you locate the nearest authorized BMW

SAV center. The centers listed are equipped to

help you with matters related to your BMW vehi-

cle.

When contacting an authorized BMW SAV cen-

ter, we suggest that depending upon the nature

of your contact, you discuss it with either the

Sales, Service, or Parts Manager.

As all matters are resolved at the BMW SAV cen-

ter level, it is important that they be given the

opportunity to provide a solution. Should you feel

that you were not provided with the proper

response, we urge you to contact the General

Manager or BMW Center Operator.

Despite the best intentions of all parties, a mis-

understanding may occur between you and your

BMW SAV center. Should this occur and you

require further assistance, you may wish to con-

tact the BMW NA Customer Relations Depart-

ment at 1 800 831-1117 or through our website

at www.bmwusa.com. When contacting us, we

ask that you provide the following information:

1. Your name, address and telephone number.

2. SAV Identification Number (last seven digits).

3. SAV’s delivery date.

4. SAV mileage.

5. Selling BMW SAV center’s name.

6. Servicing BMW SAV center’s name.

7. Description of the problem.

A BMW NA Customer Relations Representative

will carefully review all the facts involved and let

you know what further action will be taken in con-

junction with your BMW SAV center. Please

remember: the first step in resolving a complaint

is to contact the authorized BMW SAV center

that performed the work on your vehicle. They

have the necessary equipment and the personnel

to achieve this goal.

We are confident that every effort will be made to

ensure your satisfaction.

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