BMW M3 convertible Technical Information PDF herunterladen (Seite 28)

Customer Assistance Information

Your satisfaction with our product and the ser-

vices provided by authorized BMW centers is of

great importance to us. We take pride in our

product, as does the BMW center who services

it. If you should ever have a question regarding

your BMW centers service or your BMW’s per-

formance, we recommend that you contact your

authorized BMW center. Should you travel to an

unfamiliar area, the BMW center directory pro-

vided at the time of delivery will help you locate

the nearest authorized BMW center. The centers

listed are equipped to help you with matters

related to your BMW vehicle.

When contacting an authorized BMW center, we

suggest that depending upon the nature of your

contact, you discuss it with either the Sales,

Service, or Parts Manager.

As all matters are resolved at the BMW center

level, it is important that they be given the

opportunity to provide a solution. Should you

feel that you were not provided with the proper

response, we urge you to contact the General

Manager or BMW Center Operator.

Despite the best intentions of all parties, a mis-

understanding may occur between you and your

BMW center. Should this occur and you require

further assistance, please contact the BMW NA

Customer Relations Department at

1 800 831-1117 or through our website @

www.bmwusa.com. When contacting us, we ask

that you provide the following information:

䉯 Your name, address and telephone number

䉯 Vehicle Identification Number (last seven

digits)

䉯 Vehicles delivery date

䉯 Vehicle mileage

䉯 Selling BMW center’s name

䉯 Servicing BMW center’s name

䉯 Description of the problem

A BMW NA Customer Relations Representative

will carefully review all the facts involved and let

you know what further action will be taken in

conjunction with your BMW center. Please

remember: the first step in resolving a complaint

is to contact the authorized BMW center that

performed the work on your vehicle. They have

the necessary equipment and the personnel to

achieve this goal.

We are confident that every effort will be made

to ensure your satisfaction.

Customer Assistance - Notification

During a specific period (for example, the earlier

of 12 months or 12,000 miles, though this

period varies by state), some states require us

or our authorized BMW center, to repair in a rea-

sonable number of attempts, any defect or con-

dition which substantially impairs the use, value,

or safety of a new vehicle sold, leased or regis-

tered in that state.

A “reasonable number of attempts” is generally

defined as (i) four or more attempts to repair the

same defect (the number of attempts vary by

state) or (ii) the vehicle is out of service by rea-

son of one or more repair(s) for more than a

cumulative total of 30 days (this period varies by

state), except for delays created by conditions

beyond our control.

If we are unable to correct a defect or condition

covered by these statutes in a reasonable num-

ber of attempts, we may be obligated either to

replace the vehicle or reimburse the owner/les-

see in an amount equal to the purchase price or

lease payments paid by the owner/lessee, less

the amount directly attributable to use of the

vehicle by the owner/lessee.

You should send written notification directly

to BMW of North America, LLC of the exist-

ence of an alleged defect. Send written com-

munication to the Customer Relations and

Services Department address listed below.

BMW of North America, LLC

Customer Relations and Services Department

P.O. Box 1227

Westwood, New Jersey 07675-1227

Telephone: 1 800 831-1117

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