BMW M5 Sedan Technical Information PDF herunterladen (Seite 16)

JOBNAME: 1806555 2014 M5M6 BM PAGE: 12 SESS: 112 OUTPUT: Wed Jul 2 09:53:11 2014

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Customer Assistance Information

Your satisfaction with our product and the

services provided by authorized BMW centers is

of great importance to us. We take pride in our

product, as does the authorized BMW center

who services it. If you should ever have a

question regarding your authorized BMW

center’s service or your BMW’s performance, we

recommend that you contact your authorized

BMW center.

When contacting an authorized BMW center, we

suggest that depending upon the nature of your

contact, you discuss it with either the Sales,

Service, or Parts Manager.

As all matters are resolved at the authorized

BMW center level, it is important that they be

given the opportunity to provide a solution.

Should you feel that you were not provided with

the proper response, we urge you to contact the

General Manager or authorized BMW Center

Operator.

Despite the best intentions of all parties, a

misunderstanding may occur between you and

your authorized BMW center. Should this occur

and you require further assistance, please

contact the BMW NA Customer Relations and

Services Department at:

Telephone: 1 800 831-1117

Email: [email protected]

Website @ www.bmwusa.com

When contacting us, we ask that you provide the

following information:

䉯 Your name, address and telephone number

䉯 Vehicle Identification Number (last seven

digits)

䉯 Vehicle delivery date

䉯 Vehicle mileage

䉯 Selling authorized BMW center’s name

䉯 Servicing authorized BMW center’s name

䉯 Description of the problem

A BMW NA Customer Relations and Services

Representative will carefully review all the facts

involved and let you know what further action will

be taken in conjunction with your authorized

BMW center. Please remember: the first step in

resolving a complaint is to contact the authorized

BMW center that performed the work on your

vehicle. They have the necessary equipment and

the personnel to achieve this goal.

We are confident that every effort will be made to

ensure your satisfaction.

Customer Assistance - Notification

During a specific period (for example, the earlier

of 12 months or 12,000 miles, though this period

varies by state), some states require us or our

authorized BMW center to repair in a reasonable

number of attempts, any defect or condition

which substantially impairs the use, value, or

safety of a new vehicle sold, leased or registered

in that state.

A “reasonable number of attempts” is generally

defined as (i) four or more attempts to repair the

same defect (the number of attempts vary by

state) or (ii) the vehicle is out of service by reason

of one or more repair(s) for more than a

cumulative total of 30 days (this period varies by

state), except for delays created by conditions

beyond our control.

If we are unable to correct a defect or condition

covered by these statutes in a reasonable

number of attempts, we may be obligated either

to replace the vehicle or reimburse the owner/

lessee in an amount equal to the purchase price

or lease payments paid by the owner/lessee, less

the amount directly attributable to use of the

vehicle by the owner/lessee.

You should send written notification directly to

BMW of North America, LLC of the existence of

an alleged defect. Send written communication

to the Customer Relations and Services

Department address listed below.

BMW of North America, LLC

Customer Relations and Services Department

P.O. Box 1227

Westwood, NJ 07675-1227

Telephone: 1 800 831-1117

Email: [email protected]

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