BMW 750i Sedan Technical Information PDF herunterladen (Seite 26)

Customer Assistance Information

Your satisfaction with our product and the

services provided by authorized BMW centers is

of great importance to us. We take pride in our

product, as does the BMW center who services

it. If you should ever have a question regarding

your BMW center’s service or your BMW’s

performance, we recommend that you contact

your authorized BMW center. Should you travel

to an unfamiliar area, the BMW center directory

provided at the time of delivery will help you

locate the nearest authorized BMW center. The

centers listed are equipped to help you with

matters related to your BMW vehicle.

When contacting an authorized BMW center, we

suggest that depending upon the nature of your

contact, you discuss it with either the Sales,

Service, or Parts Manager.

As all matters are resolved at the BMW center

level, it is important that they be given the

opportunity to provide a solution. Should you feel

that you were not provided with the proper

response, we urge you to contact the General

Manager or BMW Center Operator.

Despite the best intentions of all parties, a

misunderstanding may occur between you and

your BMW center. Should this occur and you

require further assistance, please contact the

BMW NA Customer Relations and Services

Department at 1 800 831-1117 or through our

website @ www.bmwusa.com. When contacting

us, we ask that you provide the following

information:

䉯 Your name, address and telephone number

䉯 Vehicle Identification Number (last seven

digits)

䉯 Vehicles delivery date

䉯 Vehicle mileage

䉯 Selling BMW center’s name

䉯 Servicing BMW center’s name

䉯 Description of the problem

A BMW NA Customer Relations and Services

Representative will carefully review all the facts

involved and let you know what further action will

be taken in conjunction with your BMW center.

Please remember: the first step in resolving a

complaint is to contact the authorized BMW

center that performed the work on your vehicle.

They have the necessary equipment and the

personnel to achieve this goal.

We are confident that every effort will be made to

ensure your satisfaction.

Customer Assistance – Notification

During a specific period (for example, the earlier

of 12 months or 12,000 miles, though this period

varies by state), some states require us or our

authorized BMW center, to repair in a reasonable

number of attempts, any defect or condition

which substantially impairs the use, value, or

safety of a new vehicle sold, leased or registered

in that state.

A reasonable number of attempts is generally

defined as (i) four or more attempts to repair the

same defect (the number of attempts vary by

state) or (ii) the vehicle is out of service by reason

of one or more repair(s) for more than a

cumulative total of 30 days (this period varies by

state), except for delays created by conditions

beyond our control.

If we are unable to correct a defect or condition

covered by these statutes in a reasonable

number of attempts, we may be obligated either

to replace the vehicle or reimburse the owner/

lessee in an amount equal to the purchase price

or lease payments paid by the owner/lessee, less

the amount directly attributable to use of the

vehicle by the owner/lessee.

You should send written notification directly

to BMW of North America, LLC of the

existence of an alleged defect. Send written

communication to the Customer Relations

and Services Department address listed

below.

BMW of North America, LLC

Customer Relations and Services Department

P.O. Box 1227

Westwood, New Jersey 07675-1227

Telephone: 1 800 831-1117

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