BMW 650i Convertible Technical Information PDF herunterladen (Seite 29)

Customer Assistance -

Notification

During a specific period (the earlier of 12 months

or 12,000 miles, though this period varies by

state), some states require us or our authorized

BMW center, to repair in a reasonable number of

attempts, any defect or condition which substan-

tially impairs the use, value, or safety of a new

vehicle sold, leased or registered in that state.

A “reasonable number of attempts” is generally

defined as (i) four or more attempts to repair the

same defect (the number of attempts vary by

state) or (ii) the vehicle is out of service by reason

of one or more repair(s) for more than a cumula-

tive total of 30 days (this period varies by state),

except for delays created by conditions beyond

our control.

If we are unable to correct a defect or condition

covered by these statutes in a reasonable num-

ber of attempts, we may be obligated either to

replace the vehicle or reimburse the owner/les-

see in an amount equal to the purchase price or

lease payments paid by the owner/lessee, less

the amount directly attributable to use of the

vehicle by the owner/lessee.

YOU SHOULD SEND WRITTEN NOTIFICATION

DIRECTLY TO BMW OF NORTH AMERICA OF

THE EXISTENCE OF AN ALLEGED DEFECT.

SEND WRITTEN COMMUNICATION TO THE

CUSTOMER RELATIONS AND SERVICES

DEPARTMENT ADDRESS LISTED BELOW.

BMW OF NORTH AMERICA, LLC

CUSTOMER RELATIONS AND SERVICES

DEPARTMENT

P.O. BOX 1227

WESTWOOD, NEW JERSEY 07675-1227

Telephone: 1 800 831-1117

BBB Auto Line

If your concern is still not resolved to your satis-

faction, BMW offers additional assistance

through BBB AUTO LINE in ARKANSAS, CALI-

FORNIA, IDAHO, IOWA, GEORGIA, MINNESOTA

and PENNSYLVANIA. BBB AUTO LINE is a dis-

pute resolution program administered by the

Council of Better Business Bureaus. BBB AUTO

LINE resolves disputes through mediation or

arbitration. Mediation is an informal proceeding

whereby a neutral third party (mediator) helps the

parties to find an acceptable resolution. Arbitra-

tion is also an informal proceeding in which an

impartial third party renders a decision after a

hearing at which both parties have an opportu-

nity to be heard. You can select mediation or arbi-

tration or both.

The program is free of charge to you, the con-

sumer but there are some minimum require-

ments for participation in the program. Please

contact BBB AUTO LINE at the address or phone

number listed below for more details:

BBB AUTO LINE

4200 Wilson Boulevard, Suite 800

Arlington, VA 22203

1 800 955-5100

If you wish to use the program and you qualify for

participation, you will be required to provide the

following information:

䉯 Your name and address

䉯 The vehicle identification number (VIN)

䉯 The make, model and year of your vehicle

䉯 A description of the problem with your vehicle.

BBB AUTO LINE will also ask you for other infor-

mation that may help resolve your concerns,

such as the purchase price of your vehicle, any

mileage at the time of purchase, the current mile-

age, and copies of repair orders.

BBB AUTO LINE will notify you when your claim

has been filed. If you decide to arbitrate you may

attend the hearing in person or by telephone. You

may bring witnesses and give supporting evi-

dence. You may also submit your claim in writing

and ask for a decision on the documents you

submit, without attending a hearing. BBB AUTO

LINE will usually render a decision within 40 days

from the time you file your complaint. The deci-

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