BMW 645Ci Coupe Technical Information PDF herunterladen (Seite 30)

Services

From the information you provide, the BMW

Roadside Assistance service representative

will determine the type of help required.

Dispatch Service

A service provider will be dispatched to the

site of your disabled vehicle.

On-Site Assistance

On-site service for vehicle disablements such

as flat tires, dead batteries, and out of fuel

conditions is provided up to a maximum of

$100.00 per incident by BMW Roadside

Assistance.

The cost for parts and fuel, when used on-

site, are the responsibility of the owner/driver.

The New Vehicle Limited Warranty does not

cover any of the above on-site services.

Lock-Out

For security purposes, the driver will need to

prove ownership by presenting proper

documentation, i.e., a valid drivers license,

registration, etc. Lock-out service will be

provided up to a maximum of $100.00 per

incident.

Towing Service

In the event of a mechanical breakdown

normally covered under the New Vehicle

Limited Warranty, your vehicle will be trans-

ported (at no cost) to the nearest authorized

BMW center. Your vehicle is also covered in

the event of an accident or collision.

If a breakdown occurs after normal business

hours, your vehicle will be transported to a

secure location and transported to the

nearest authorized BMW center on the next

business day.

If you request that the vehicle be taken to a

location other than the nearest authorized

BMW center, any additional expense will be

your responsibility.

However, you may request (at no cost) to be

taken to a different BMW center as long as it

is within 50 additional miles of the "nearest"

BMW center.

Towing requests for vehicles disabled

because of casualty, fire, act of God, or viola-

tion of law (federal, state or local) are

accepted at the expense of the owner/driver.

If it is necessary for you to have your vehicle

towed through your own arrangements,

you

must contact BMW Roadside Assistance

for prior authorization and instructions on

claim procedures.

All claims must be

submitted within sixty (60) days of the

disablement or occurrence, accompanied by

the original receipts. Claims received after

that time period may not be honored and are

subject to the full discretion of BMW

Roadside Assistance. If BMW Roadside

Assistance is not contacted for "prior" authori-

zation, the maximum coverage for towing

situations is $100.00.

Sign-and-Drive

In most instances, services provided under

the BMW Roadside Assistance Program do

not require immediate payment.

Usually, you will be able to sign a receipt, so

the provider of the service can be reimbursed

directly by BMW Roadside Assistance.

Parts, materials and fuel should be paid by

you directly to the provider of the services.

Trip Interruption Benefits

Trip interruption benefits are provided for

mechanical breakdowns as follows:

– Breakdowns that are warranty related,

and;

– Must occur in excess of 100 miles from the

driver’s residence, and;

– Repairs cannot be completed during

normal business hours on the same day of

breakdown.

Reimbursements will be made for meals,

lodging, car rentals, and alternate transporta-

tion to bring the driver and the BMW automo-

bile together after the vehicle has been

repaired by an authorized BMW center.

Original receipts must accompany all

reimbursement requests.

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