BMW 2007 X5 Spezifikationen PDF herunterladen (Seite 27)

Customer Assistance Information

Your satisfaction with our product and the ser-

vices provided by authorized BMW SAV centers

is of great importance to us. We take pride in our

product, as does the BMW SAV center who ser-

vices it. If you should ever have a question

regarding your BMW SAV center’s service or

your BMW’s performance, we recommend that

you contact your authorized BMW SAV center.

Should you travel to an unfamiliar area, the BMW

center directory provided at the time of delivery

will help you locate the nearest authorized BMW

SAV center. The centers listed are equipped to

help you with matters related to your BMW

vehicle.

When contacting an authorized BMW SAV cen-

ter, we suggest that depending upon the nature

of your contact, you discuss it with either the

Sales, Service, or Parts Manager.

As all matters are resolved at the BMW SAV cen-

ter level, it is important that they be given the

opportunity to provide a solution. Should you feel

that you were not provided with the proper

response, we urge you to contact the General

Manager or BMW Center Operator.

Despite the best intentions of all parties, a mis-

understanding may occur between you and your

BMW SAV center. Should this occur and you

require further assistance, please contact the

BMW NA Customer Relations Department at 1

800 831-1117 or through our website at

www.bmwusa.com. When contacting us, we ask

that you provide the following information:

1. Your name, address and telephone number.

2. SAV Identification Number (last seven digits).

3. SAV’s delivery date.

4. SAV mileage.

5. Selling BMW SAV center’s name.

6. Servicing BMW SAV center’s name.

7. Description of the problem.

A BMW NA Customer Relations Representative

will carefully review all the facts involved and let

you know what further action will be taken in con-

junction with your BMW SAV center. Please

remember: the first step in resolving a complaint

is to contact the authorized BMW SAV center

that performed the work on your vehicle. They

have the necessary equipment and the personnel

to achieve this goal.

We are confident that every effort will be made to

ensure your satisfaction.

Customer Assistance -

Notification

During a specific period (the earlier of 12 months

or 12,000 miles, though this period varies by

state), some states require us or our authorized

BMW SAV center, to repair in a reasonable num-

ber of attempts, any defect or condition which

substantially impairs the use, value, or safety of a

new SAV sold, leased or registered in that state.

A “reasonable number of attempts” is generally

defined as (i) four or more attempts to repair the

same defect (the number of attempts vary by

state) or (ii) the SAV is out of service by reason of

one or more repair(s) for more than a cumulative

total of 30 days (this period varies by state),

except for delays created by conditions beyond

our control.

If we are unable to correct a defect or condition

covered by these statutes in a reasonable num-

ber of attempts, we may be obligated either to

replace the SAV or reimburse the owner/lessee in

an amount equal to the purchase price or lease

payments paid by the owner/lessee, less the

amount directly attributable to use of the SAV by

the owner/lessee.

YOU SHOULD SEND WRITTEN NOTIFICATION

DIRECTLY TO BMW OF NORTH AMERICA OF

THE EXISTENCE OF AN ALLEGED DEFECT.

SEND WRITTEN COMMUNICATION TO THE

CUSTOMER RELATIONS AND SERVICES

DEPARTMENT ADDRESS LISTED BELOW.

BMW OF NORTH AMERICA, LLC

CUSTOMER RELATIONS AND SERVICES

DEPARTMENT

P.O. BOX 1227

WESTWOOD, NEW JERSEY 07675-1227

Telephone: 1 800 831-1117

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