BMW X5 xDrive35d Technical Information PDF herunterladen (Seite 30)

BBB Auto Line

If your concern is still not resolved to your

satisfaction, BMW NA offers additional

assistance through BBB AUTO LINE in

ARKANSAS, CALIFORNIA, GEORGIA, IDAHO,

IOWA, KENTUCKY, MARYLAND,

MASSACHUSETTS, MINNESOTA,

PENNSYLVANIA, OHIO, and VIRGINIA. BBB

AUTO LINE is a dispute resolution program

administered by the Council of Better Business

Bureaus. BBB AUTO LINE resolves disputes

through mediation or arbitration. Mediation is an

informal proceeding whereby a neutral third party

(mediator) helps the parties to find an acceptable

resolution. Arbitration is also an informal

proceeding in which an impartial third party

renders a decision after a hearing at which both

parties have an opportunity to be heard. You can

select mediation or arbitration or both.

The program is free of charge to you, the

consumer but there are some minimum

requirements for participation in the program.

Please contact BBB AUTO LINE at the address

or phone number listed below for more details:

BBB AUTO LINE

4200 Wilson Boulevard, Suite 800

Arlington, VA 22203

1 800 955-5100

If you wish to use the program and you qualify for

participation, you will be required to provide the

following information:

䉯 Your name and address

䉯 The vehicle identification number (VIN)

䉯 The make, model and year of your vehicle

䉯 A description of the problem with your vehicle

BBB AUTO LINE will also ask you for other

information that may help resolve your concerns,

such as the purchase price of your vehicle, any

mileage at the time of purchase, the current

mileage, and copies of repair orders.

BBB AUTO LINE will notify you when your claim

has been filed. If you decide to arbitrate you may

attend the hearing in person or by telephone. You

may bring witnesses and give supporting

evidence. You may also submit your claim in

writing and ask for a decision on the documents

you submit, without attending a hearing. BBB

AUTO LINE will usually render a decision within

40 days from the time you file your complaint.

The decision is binding on BMW NA if you

decide to accept it. BMW NA must comply with

the decision within the time frame specified by

the arbitrator.

Important: You must use BBB AUTO LINE

before asserting in court any rights or remedies

created by the Magnuson Moss Warranty Act,

(“The Act”) 15 U.S.C. Sec. 2301, et seq. You may

also be required to use BBB AUTO LINE before

seeking remedies under your state’s “Lemon

Law”. If you choose to seek redress by pursuing

rights and remedies not created by Title 1 of

Magnuson Moss Warranty Act, prior resort to the

BBB AUTO LINE is not required by any provision

of the Act.

California Residents

1. BMW OF NORTH AMERICA, LLC (BMW NA)

participates in BBB AUTO LINE, a mediation/

arbitration program administered by the

Council of Better Business Bureaus [4200

Wilson Boulevard, Arlington, Virginia 22203]

through local Better Business Bureaus. The

Arbitration Certification Program of the

California Department of Consumer Affairs

has certified BBB AUTO LINE and BMW NA.

2. If you have a problem arising under a

BMW NA written warranty, we encourage you

to bring it to our attention. If we are unable to

resolve it, you may file a claim with BBB

AUTO LINE. Claims must be filed with BBB

AUTO LINE within six (6) months after the

expiration of the warranty.

3. To file a claim with BBB AUTO LINE, call

1 800 955-5100. There is no charge for the

call.

4. In order to file a claim with BBB AUTO LINE,

you will have to provide your name and

address, the brand name and vehicle

identification number (VIN) of your vehicle,

and a statement of the nature of your

problem or complaint. You will also be asked

to provide: the approximate date of your

acquisition of the vehicle, the vehicle’s

1 2 ... 25 26 27 28 29 30 31 32 33 34 35 ... 53 54

Kommentare zu diesen Handbüchern

Keine Kommentare

BMW X5 xDrive35d Technical Information Seite 30

Kommentare zu diesen Handbüchern

Verwandte Produkte und Handbücher für Motor BMW X5 xDrive35d