BMW 330D XDRIVE - BROCHRUE 2010 Bedienungsanleitung Seite 39

  • Herunterladen
  • Zu meinen Handbüchern hinzufügen
  • Drucken
  • Seite
    / 40
  • Inhaltsverzeichnis
  • LESEZEICHEN
  • Bewertet. / 5. Basierend auf Kundenbewertungen
Seitenansicht 38
BMW ConnectedDrive Services
BMW CONNECTED DRIVE SERVICES.
1. General information
BMW (UK) Limited of Summit ONE, Summit Avenue, Farnborough, 
Hampshire, GU14 0FB (hereafter referred to as “BMW”) provides the 
customer with vehicle-speci󷒒c information and support services under 
the name “BMW ConnectedDrive” (hereinafter referred to as “Services”). 
Except where the following description of the individual Services explicitly 
states otherwise, BMW does not collect, store or process customer data 
for the Services listed here. For the provision of Services for which the 
collection, storage and processing of personal data is necessary, the 
customer shall be informed in advance in order to obtain his/her consent. 
Services are provided by means of a SIM card installed in the vehicle. 
Call and data-connection costs are included in the price of the Services. 
Insofar as it is necessary for the substantive organisation and utilisation 
of the Services BMW collects, stores and processes vehicle-related data 
within the legal stipulations.
2. BMW ConnectedDrive basic Services
The BMW ConnectedDrive basic Services “TeleServices” (6AE) and 
“BMW Emergency Call” (6AC) have already been activated at the point 
of vehicle transfer.
a. TeleServices (6AE)
The “TeleServices” Service ensures the mobility of the customer. If 
required or when triggered or commissioned by the customer, the 
vehicle’s technical data (e.g. service information concerning wear parts, 
vehicle-status information such as check-control noti󷒒cations, battery-
charge status, data for identifying and locating the vehicle in the event 
of a breakdown) shall be transferred to BMW. In the event that a service 
is required, these items of data shall be forwarded to the responsible 
service partner, BMW Mobile Care or respective service providers for 
the purposes of making contact and arranging an appointment, where 
they shall be retained until all procedures have been properly completed. 
Beyond this, no data shall be forwarded to third parties. On occasion 
technical data shall be transferred from the vehicle to BMW where it shall 
be evaluated to aid the further development of BMW products. This is 
known as the “Teleservice Report”. This data is exclusively technical, 
vehicle-related data. Other data such as positioning data shall not be 
transferred as part of the “Teleservice Report”. The “TeleService Battery 
Guard” continuously monitors the battery-charge status of the vehicle. 
If the battery-charge status falls below a 󷒒xed value, the responsible 
service partner will be informed. The responsible service partner will then 
contact the customer if necessary to arrange a service appointment. By 
registering in the BMW ConnectedDrive Customer Portal, the customer 
can also be informed about a critical battery status by SMS message or 
email, for example if the parking lights, side lights or hazards are left on.
b. BMW Emergency Call (6AC)
The vehicle’s identi󷒒cation and location is required for the use of 
the “BMW Emergency Call, and it is also necessary to transmit 
the information required to provide assistance to the respective
emergency-service centre. The user’s request and the data required 
may be transmitted to service providers commissioned by BMW to 
provide the Service – in that case, these items of data shall only be 
used to help provide the Service and shall be retained until all 
procedures have been properly completed. Beyond this, no data 
shall be forwarded to third parties.
3. BMW Online Services (6AK)
The “BMW Online” (6AK) Service is activated for 36 months after 󷒒rst 
registration. The customer can extend the Service for an additional charge 
beyond the initial free-of-charge period via the BMW ConnectedDrive 
CustomerPortal.
The vehicle’s identi󷒒cation is required for the use of the Service and it 
shall also be necessary to process the information required to provide 
assistance. The data shall then be deleted. When Points of Interest 
queries are used, the customer request may be transmitted to service 
providers commissioned by BMW to provide the Service – in that case, 
these items of data shall only be used to help provide the Service and 
shall be retained until all procedures have been properly completed. 
The data shall then be deleted. Beyond this, no data shall be forwarded 
to third parties.
4. Information Plus (6AN)
The “Information Plus” (6AN) Service is activated for 36 months after 󷒒rst 
registration. The customer can extend the Service for an additional charge 
beyond the initial free-of-charge period via the BMW ConnectedDrive 
CustomerPortal.
To use the Service, the customer is connected to the BMW call centre at 
the push of a button using the integrated telephone unit. In this way, data 
concerning the vehicle’s identi󷒒cation, location and – if route guidance is 
activated – the selected route may be transmitted to the service providers 
commissioned by BMW to provide the Service – in that case, this data 
shall only be used to help process the provision of the Service and shall 
be retained until all procedures have been properly completed. The 
data shall then be deleted. Beyond this, no data shall be forwarded to 
third parties.
5. Real Time Traf󸳆c Information (6AM)
The “Real Time Traf󷒒c Information” (6AM) Service is activated for 
36 months after 󷒒rst registration. The customer can extend the Service 
for an additional charge beyond the initial free-of-charge period via the 
BMW ConnectedDrive Customer Portal.
The traf󷒒c information required for the Service is calculated by a variety 
of means including using what is known as Floating Car Data. In this 
sense, every ConnectedDrive-capable BMW functions as a “mobile 
traf󷒒c reporter” (Floating Car). The individual position and sensor data 
of the vehicle calculated during the trip is transferred – completely 
anonymously – to BMW and a service provider together with up-to-date 
time information.
6. Internet (6AR)
The “Internet” (6AR) Service runs for a period of one year after the 
vehicle’s 󷒒rst registration. The customer can extend the Service for 
an additional charge beyond the initial free-of-charge period via the 
BMW ConnectedDrive Customer Portal.
7. Remote Services (6AP)
Use of the “Remote Services” (6AP) either upon request to 
BMW Customer Support or via the “My BMW Remote” smart-phone 
application requires registration in the BMW ConnectedDrive 
CustomerPortal.
8. Availability of the Service
The complete range of Services is only available for customers whose 
vehicles are approved in United Kingdom, and only within United 
Kingdom.
“BMW Emergency Call” (6AC) is available to customers in United 
Kingdom, Germany, Austria, Italy, France, and the Netherlands. 
“TeleServices” (6AE), “Information Plus” (6AN), “Remote Services” (6AP) 
and “BMW Online” (6AK) can be accessed on any mobile communication 
network in Europe. When used abroad, the range and characteristics of 
the service may vary from the range and characteristics described above 
and may vary from country to country. “Real Time Traf󷒒c Information” 
(6AM) is available in United Kingdom, Germany, Italy and France. The 
“Internet” (6AR) service is only available in United Kingdom.
9. Deactivation
The customer may have the BMW ConnectedDrive basic Services 
“TeleServices” (6AE) and “BMW Emergency Call” (6AC) deactivated 
at any time at an authorised BMW Retailer, a regional BMW branch or 
an authorised BMW workshop. Deactivation of this Service will also 
deactivate the SIM card installed in the vehicle. This results in the 
Emergency Call in the vehicle also not functioning. The other Services 
can also be deactivated by the customer (from November 2013) via the 
BMW ConnectedDrive Customer Portal (“My BMW ConnectedDrive”).
For further information on BMW ConnectedDrive and the General Terms 
and Conditions of Service for ConnectedDrive, please see: 
www.bmw.co.uk/connecteddrive-information
The BMW ConnectedDrive Hotline is available on:
+44 (0) 800 561 0555 from Monday to Sunday, 9:00 – 18:00.
38
Seitenansicht 38
1 2 ... 34 35 36 37 38 39 40

Kommentare zu diesen Handbüchern

Keine Kommentare